TERMS AND CONDITIONS
These terms and conditions (the “terms and Conditions”) govern the use of https://roughcountrycowboys.com (the “site”). This site is owned and operated by Rayshel & Ryan Ludwar. This site is an ecommerce website.
By using this site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
THESE TERMAS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.
Intellectual Property.
All content published and made available on our Site is the property of Rayshel & Ryan Ludwar and the Site’s creators. This includes, but is not limited to brand name, images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Accounts
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
- All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information If it changes.
We serve the right to suspend or terminate your account if you are using our site illegally or if you violate these Term and Conditions.
Sale of Goods
These Terms and Conditions govern e sale of good available on our Site
The following goods are available on our Site:
- Clothing, hats, western wear.
These Terms and Conditions apply to all the goods that are displayed on our site at the time you access it. This includes all products listed has being out of stock. All information, descriptions, or images has we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payments, we will provide you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payments instrument to verify receipt of any refund.
Payments
We accept the following payment methods on our Site:
1. Credit card;
2. Debit
3. Apple pay
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment’s information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or the Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- Standard delivery by post Delivery takes approx. 5-7 business days.; or
- FREE local pickup.
Delivery will take place has soon has reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
You will be required to pay delivery charges in additions to the price of the goods of your purchase, unless you choose FREE local pick up.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person has a result of you providing us with inaccurate or incomplete information.
Refunds
Refunds for Goods
Refund requests must be made within 30 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
- Good is broken.
- Good does not match description; or
- Good is the wrong size.
Raunds do not apply to the following goods:
- Hats
- Toques
Returns
Returns can be made in person at the following location(s): RCC HQ
Returns can be made by mail. To return a good by mail, follow the following procedure:
Pack your goods. Go to your nearest post office and pay the necessary postage.
Consumer Protection Law
Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under the legislation. These Term and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Rayshel & Ryan Ludwar, and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Rayshel & Ryan Ludwar and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Provence of Alberta.
Dispute resolutions
Subject to any exceptions specified in these Terms and Conditions, if you and Rayshel and/or Ryan Ludwar are unable to resolve any dispute through informal discussion, then you and Rayshel and/or Ryan Ludwar agree to submit the issue first before a non-binding mediator and arbitrator in the event that mediations fail. The decisions of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Rayshel and/or Ryan Ludwar. The cost of any mediation or arbitration will be shared equally between you and Rayshel and/or Ryan Ludwar.
Notwithstanding any other provision in these Terms and Conditions, you and Rayshel and/or Ryan Ludwar agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.
Additional Terms
- Products being returned must be returned within 15 days of requested return to receive a full refund.;
- Returns after 15 days will result in a store credit instead of a full refund.; and
- Proof of damages must be provided via e-mail within the 30-day window via e-mail with attached photos and description of damages.
- Refunds for damages must be approved within reasonable measure to receive a full refund.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post notice on our site.
Contact details
Please contact us if you have any questions or concerns. Our contact details are as follows:
(587) 224-9409
32183a Highway 552 East, Foothills, AB, T1S4Z1
You can also contact us through the contact form available on our Site.
Effective Date: 30th day of June, 2024.